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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
105 Surveys

Carlingford LN

Surveyed on May 06, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan is an expert in her field. She has extensive knowledge of the market, great negotiating skills and this makes a smooth transaction each time we have used her services. We have used Susan for buying, selling and renting houses.”

Carriage Walk LN

Surveyed on Apr 26, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan is without question the best agent we have ever worked with Her knowledge and how she handles her clients and transactions are superior ”

Kickerillo DR

Surveyed on Apr 05, 2024
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“This will be our 7th transaction with Susan. We keep coming back because she is THAT good at what she does. Communication not only between ourselves, but other people involved in the transaction is top notch.”

Carlingford LN

Surveyed on Mar 24, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“We have used Susan for multiple transactions and this was a great experience like all of the others.”

Wickby ST

Surveyed 7 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan is very professional, timely, extremely helpful - goes the extra mile, thorough plus she is the absolute best realtor I have ever experienced in my 50 years of real estate dealings. Highly recommend her to anyone that is looking for nan agent ”

Mammoth Springs Drive

Surveyed 10 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Westhurst Lane

Surveyed 11 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan is amazing She considers all your needs and finds exactly what you want I highly recommend her as your agent ”

Blend Stone

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan was great! She answered our many many questions throughout the process and helped with updates to our house to make it more sellable in the volatile market we are in at the moment. She kept in contact with us making sure we didn't have any questions before we had to reach out to her. She helped price the home to sell quickly and got us out of our home well before the new year which was much appreciated!! ”

Britoak Lane

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan went above and beyond the call of duty to help us rent our new home. She showed us over a dozen different listings before we found one that was right. Susan was patient and encouraging and extremely helpful the whole time even when we were frustrating, I’m sure. Work with Susan when you are involved in a transaction. She makes it easy and smooth!”

Attlee Drive

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan is excellent. She sets great expectations throughout the process. She guided us through the first sale of a home that we had done. She handles big, life-changing decisions with care and always looks out for the best interest of her clients. Her knowledge of the market and timing of when to list our home proved to be ideal. Susan is great at her job and I highly recommend her if you are buying or selling a home. ”

Perthshire Road

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan is extremely knowledgeable on the current market. She is very professional, responds promptly and willing to help in any way she possibly can. I would definitely recommend Susan to anyone. I will certainly use Susan again for all mt real estate needs.”

Westridge Street

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“My wife and I were buying our first house and were nervous and had little previous knowledge about real estate. Susan Thomas helped us through the whole process and was always available for questions. 10/10 would recommend ”

Susan Thomas
It was a pleasure working with you two.

Hermann Drive

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Barryknoll

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Excellent service, just generally everything was excellent. ”

Mallory Bridge Drive

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Susan was amazing and patient- she knew the current market climate for our area very well and was great at explaining details. Will use her on my next home! ”

Overall Rating
4.95/5
Rate based on 105 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.95 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.91 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.97 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.97 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience