Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
52 Surveys

Surveyed 1 year ago
Represented the Seller
4.90/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.85/5
Knowledge
5/5
Communication
5/5
Experience
4.75/5

“Bob is the best realtor in town. He knows the area. He's been doing this for a while. He knows how to negotiate and is quick on his feet for all the unique scenarios that may come up when selling a home. Not only that but he handled everything with integrity and transparency. The most important factor for me is that Bob was always available and moved the process along quickly. I can't remember a time when the ball was in Bob's court for very long.”

Surveyed 1 year ago
Represented the Seller
4.93/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.70/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Very knowledgeable ,friendly and a professional approach in understanding our needs, made Bob standout as trustworthy person. He is a very attentive listener that explains the market and a variety of options to consider . He always received feed back from other brokers that showed our property both good an bad. Bob work to understand what was going on in our marketplace in Round Rock and Mayfield Ranch. When we did sell our house, his spread sheet of all the Cost and benefits was outstanding . It made us more comfortable in the process. Great to work with a superior businessman . We could not have done better in our search for a broker. Bob was always keeping us informed of what was happening in our area and what options we had. We Highly recommend Bob as a businessman and broker. We could not completed the sale without his guidance .”

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“We felt that Bob was excellent in all aspects of the buying process. His knowledge and expertise was very reassuring! Overall a happy homebuyer!”

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“As first time home buyers in an unprecedented market, we had the deck stacked against us. The only reason we were able find a home that we love is because of Bob. Bob was a true partner to us throughout the process, and his professionalism, market knowledge, skill, and advice was unbelievable. He truly cared about our family and got to know us, and he invested himself in finding a place that met our needs. Seller's agents knew and respected Bob, which gave us an advantage in negotiations. His diligence and strategic advice is what ultimately allowed us to be successful. Thank you Bob! We'll always be grateful to you.”

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“We have known Bob and Melinda for years and preferred to work with good people who are not only great real estate agents, but understand and invest in our community. Bob was easy to work with, realistic, and has a great network of people who helped us make the house ready for sale.”

Surveyed 2 years ago
Represented the Buyer
4.86/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.45/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Surveyed 2 years ago
Represented the Seller
4.86/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.45/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Bob was great at holding our hands through our first sale of a house. His help with contractors and observations enabled us to get an offer well over asking.”

Surveyed 2 years ago
Represented the Buyer
4.55/5
Start FullStart FullStart FullStart FullStar Half
Competency
4.45/5
Knowledge
3.75/5
Communication
5/5
Experience
5/5

“Bob was recommended to me by a colleague who moved to the Austin area from Los Angeles. From the start Bob was accessible and helpful in every way. I was remote most of the time, and Bob was my eyes, noise and ears when visiting potential properties. In particular, he steered me away from two questionable properties that had great pictures otherwise. Despite of bidding wars on every property, we found and bought a good house. I will definitely seek Bob's help on my next real estate purchase.”

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“our family has dealt with him 6 times plus in the last few yrs. He is like family to us. He is exceptional. He is very well educated individual, and it has always been a pleasure dealing with him. He is very different from others, we had 11 property closings in the last 50 yrs, and he has been the best. Honest and transparent like no one else. Exceptionally efficient. He kept in touch even on holiday weekend, and again when he was out of town, Bob is outstanding.”

Surveyed 4 years ago
Represented the Seller
4.75/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Bob McKenna went above and beyond what any realtor would normally do. He was professional, helpful, patient and resourceful with both the sale of my house and helping me find a new home. Not once, was he pushy nor did he try to persuade me to do anything, as my past realtors have. Bob and his wife and daughter were always willing to help with any questions or concerns I had along the way. I couldn’t imagine using any other realtor but Bob in the future.I am grateful to have met Bob, and feel lucky to have had such a professional person helping me with each step of the way in order sell my house. ”

Surveyed 4 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“It was very easy and fun to work with Bob. He listened to what I was looking for and worked hard to find it. He was easy to get a hold of when I had questions and he made the negotiation process seem like a breeze. I’m very thankful for his educator program and his ability to work with my inflexible schedule at times. I’m very pleased with his services and how smoothly closing went. I will recommend him to all my friends and family and should I be in the market for a new home in the future I’m calling him. Thank you Bob! ”

Surveyed 4 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Bob’s unique knowledge of the local real estate market gives him an advantage over others. He’s very professional and a pleasure to work with. Bob is our go to realtor for real estate purchases and sales. We have only had positive experiences with him.”

Surveyed 4 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“There is just not enough time to sing the praises of Bob! We had such a short window to find a home that would work for our family and he helped us get it done! When we had problems with the lender, he stepped right up and helped us navigate this difficult situation. We got everything done and our family moved in! We are so grateful for bob and everything he did for our family! ”

Surveyed 4 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Bob McKenna was very helpful in purchasing my home. He always returned my calls very promptly and got me the answers to all my questions. He is very knowledgeable about the Austin area.”

Surveyed 4 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Bob is absolutely top notch, and I can't recommend him highly enough! If you want results, call him. We had an offer after just TWO. DAYS. ”

Overall Rating
4.90/5
Rate based on 52 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.81 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.93 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
4.93 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
4.95 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience