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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
11 Surveys

Bertellis LN

Surveyed on May 02, 2024
Represented the Buyer
4.75/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
5/5
Knowledge
5/5
Communication
4/5
Experience
5/5

“Getting my first investment property was a continuing journey where Eileen did a great job in helping me ultimately landing the perfect home. ”

Jefferson ST

Surveyed 3 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Val Verde ST

Surveyed 5 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Eileen is a pleasure to work with extremely knowledgeable. excellent communicator Hope to do business with her for a long time ”

Amber ST

Surveyed 6 months ago
Represented the Seller
4.80/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Couldn’t get the 5th star to light up on the last category. Eileen was great, but the process involving lawyers, title company, probate was frustrating, entirely unnecessary, and expensive. Not Eileen’s fault. However I recommend she locate a different Law firm to recommend. ”

Johnson ST

Surveyed 7 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Eileen was invaluable. On top of every detail, such a breadth of knowledge and a great listener and communicator every step of the way. We feel so lucky to have had her help us through this process ”

Viking DR

Surveyed 7 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“How could you ever get a better Realtor than Eileen ? She knew exactly how to price our house, prepare it for market, and perfectly negotiate the multiple offers. All this while helping us find the most perfect new home. We are so grateful we had her with us on this adventure ”

Euclid ST

Surveyed 7 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Eileen is a gem when it comes to knowing the ins and outs of the Heights. Let me tell you, my husband and I couldn t have asked for a better partner in our home search. First off, Eileen s knowledge of the historic homes and the art of what s possible is impressive. She helped Ryan and me navigate this unique area with ease. It felt like she had a secret map to all the hidden treasures within the neighborhood a deep sense of what can be repaired, restored or scratched. What sets Eileen apart is not just her market expertise, but also her genuine commitment to us as her client. She didn t just find us a house she found us a home. She understood exactly what we were looking for and worked tirelessly to make sure we got it. I wasn t working with an agent I felt I was working with my commercially savvy friend. Eileen went the extra mile and then some. She scoured the market 100 listings, to find the perfect home for us. And when it came to restoring our dream house to its former glory, she was an encyclopedia of tips, tricks, and contacts. Eileen isn t just your realtor she s your friend. She was there with us every step of the way, patiently answering my husbands endless questions and providing sage advice. Her negotiation skills are top-notch, and she made sure we got the best deal possible. Even after the deal was done, Eileen remained our rock. Her network of contractors and specialists makes the restoration process a breeze. We felt like we had a whole team behind us, thanks to her connections. Her genuine, friendly approach made the whole experience enjoyable. Eileen, thank you for not just being our realtor, but for becoming a part of our journey and our story. We re forever grateful ”

16th Street

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Eileen is very well informed regarding the Heights and near Heights area. She understands the community developments and trends, focuses on the important areas and is confident to provide guidance and steer where needed. We started with a broad search and quickly honed in on the perfect home. Her most successful accomplishment during the quick journey was defining a competitive purchase price in a hot area by right sizing available living space. Seller accepted our offer $50K less than asking with her strong argument. Appreciated also was all the contractor references to get the home tailored appropriately for me at outset.”

Caplin Street

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I'm not sure if you could be in better hands than with Eileen Smedley. She kept all of our needs in mind; we weren't looking for the biggest or the fanciest house, and she honored that. She patiently answered our questions and was readily available. I hope to do more transactions with her again in the future.”

Caplin Street

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“It is hard to understate what a blessing Eileen was through this process. She scoured the market, provided comps before I could ask the question, climbed in attics, looked under houses, and negotiated on our behalf with very difficult sellers. I have never had a Realtor perform such an additive role in my entire home buying experience. I will definitely use her again.”

Kelley Street

Surveyed 3 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Eileen tailored our home buying experience from start to closing to meet our specific needs. Communication was consistent and clear, and we felt comfortable asking questions throughout the process. ”

Overall Rating
4.96/5
Rate based on 11 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.91 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
5 / 5
Start FullStart FullStart FullStart FullStart Full
Market Knowledge
4.91 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Communication
5 / 5
Start FullStart FullStart FullStart FullStart Full
Experience