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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
12 Surveys

Surveyed on May 08, 2024
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Donna was fantastic to work with. Not pushy, she let me set the pace on everything. She did a good job keeping track of paperwork revisions and great attention to detail.”

Surveyed 6 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Donna was fantastic to work with! Very personable and went the extra mile!”

Surveyed 9 months ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Great personality, excellent work ethic, always available, encouraging, excellent knowledge and willingness to seek advice on issues when necessary.”

Surveyed 11 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Donna Lentz was great to work with! She was very patient with all my questions and went out of her way to make herself available based on my schedule. I did not feel pressured or rushed to make a buying decision on something I was not comfortable with.”

Surveyed 11 months ago
Represented the Buyer
4.95/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.80/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Accommodating, honest, hard working. Excellent interpersonal skills. Diligent. ”

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I have bought and sold quite a few properties in my life, and I have met many realtors as well. Donna Lentz is a great one! Donna was recommended by another agent I had worked with previously but no longer lived nearby. Donna is a professional and thoughtful realtor who was on top of all matters throughout my entire buying process. She got me through it with wisdom, prompt advice, patience and professionalism. She was very informative, efficient, and referred me to one of the best home inspectors I have ever worked with. I cannot imagine a better experience and cannot wait to refer Donna to others moving forward, including my own daughter! Call her! You will be very happy you did!”

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Donna made what is normally a very stressful situation a very pleasant and smooth one! We sold our house located three hours away from the area we were moving to, so time was of the essence as we had to be out of home by a certain date. Donna stayed on top of the market 24/7 providing us with constant updates in regards to new houses coming available that checked all of our boxes as well as any price drops or status changes on any homes that were "maybes" for us. Being three hours away from where we were moving to, we were not always able to get to a house to view it the same day (or even next day) that it was listed. On more than one occasion, Donna went to look at the homes for us, took extensive video and pictures to send to us making us feel like we were walking through the home with her. Excellent virtual tours! She pays close attention to every detail throughout every home. Donna is extremely professional and she has a very pleasant personality making her a joy to be around. Donna was on her game from start to finish from searching for homes, setting up showing times (sometimes 8 or 10,) negotiating price/offer and closing! In fact, had it not been for Donna encouraging us to make an offer on our DREAM home in our DREAM neighborhood even though it was priced well over our budget, we wouldn't have ever ended up purchasing (or even making an offer on) it! Donna negotiated the price down into our budget, and we are beyond thrilled with the SUPER deal we got on our dream home! This was our fifth (and hopefully FINAL) home to purchase, and we are so happy that Donna was recommended to us and that we chose her as our realtor. Her pride in her job, her work ethic and her enthusiasm in making sure that we were 100% satisfied in finding our dream home were all very apparent. I can tell that she truly loves seeing her clients happy and she will go the extra mile for you. I will obviously highly recommend her to anyone looking to sell and”

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Donna went above and beyond in all dealings of finding the right house and making sure all transactions were handled smoothly. I was not the easiest client to work with as I was looking in a couple different areas of town, but Donna was beyond patient and understanding. The overall experience was wonderful and I would highly recommend Donna Lentz to anyone looking to purchase a home. ”

Surveyed 2 years ago
Represented the Buyer
4.91/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.65/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Donna worked so hard to find the right place for us! She always put our needs first, and helped us every step of the way. She was amazing...and we especially loved the gift that was waiting for us in our new house! An awesome finishing touch!”

Surveyed 2 years ago
Represented the Buyer
4.09/5
Start FullStart FullStart FullStart FullStar Quarter
Competency
4.10/5
Knowledge
2.50/5
Communication
5/5
Experience
4.75/5

“Donna was incredibly diligent in working our deal. We always felt like her highest priority. We would not hesitate to work with her again!!!!”

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Donna was referred by a mutual friend so I knew she had been vetted as more than capable. I don’t think we were the easiest clients because we are a married couple with different criteria ”

Surveyed 2 years ago
Represented the Buyer
4.86/5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.45/5
Knowledge
5/5
Communication
5/5
Experience
5/5
Overall Rating
4.90/5
Rate based on 12 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
4.83 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Competency
4.79 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
5 / 5
Start FullStart FullStart FullStart FullStart Full
Communication
4.98 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Experience