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Client Experience Ratings

Rating system for real estate agents and criteria - Learn more
42 Surveys

Colonial Bend LN

Surveyed 9 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Casey is excellent to work with and we will be using her for all of our future real estate needs. Highly recommend ”

Tealwood Drive

Surveyed 10 months ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Casey was incredible in every aspect: communicative, knowledgeable and extremely effective. Truly an expert ”

Queensbury Lane

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Casey was great made the selling process easy ”

Casey Charles
It was so great working with you guys!

Locke Lane

Surveyed 1 year ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Richton Street

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Casey did an amazing job finding me the perfect home. She went above and beyond and made time for me during her busy days. Casey is a rockstar and I am so appreciative of her help!!”

Vanderpool Lane

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Casey is a pleasure to work with!! She is cheerful and engaging, which brought a sense of warmth and calm to the process for us (especially since we were buying and selling). Casey was always available and a wonderful advocate on our behalf. She had great insights and ideas, which made selling/buying our home a breeze! We cannot thank her enough for being with us on this journey and would recommend her highly!! Thank you Casey and Del Monte, you both were invaluable to us!”

Stoney Ridge Lane

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Casey was wonderful to work with! She helped us make decisions that were best for our situation and that would get the deal done! Her knowledge is unparalleled and we never had to doubt or question anything she advised us on! She works tirelessly for her clients and only has their best interest in mind in everything she does.”

Three Corners Drive

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Mossycup Drive

Surveyed 1 year ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Excellent realtor”

Heathcliff Court

Surveyed 2 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“I would highly recommend Casey Charles to any seller of luxury real estate in the Houston market. She was always prepared, gave candid feedback on the property and responded to my questions/calls in a timely manner. Casey represented and protected my interests in all aspects of the negotiation and gave excellent advice throughout the sales and negotiation process. She went above and beyond to get the deal closed when problems arose. ”

Casey Charles
Thank you for your feedback! It was such a great property to represent and a very rewarding deal to close!

Burkhart Court

Surveyed 2 years ago
Represented the Buyer
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Casey Charles is one of the most professional, determined, intelligent and encouraging people we’ve ever encountered. After countless offers made and terminations of contracts, Casey continued to have a positive and encouraging approach to helping us find our first home. Casey is not just your realtor, she is a friend watching out for you to make sure you and your family find the perfect fit, have smooth (and fair) negotiations, and that you close with a smile on your face (and maybe some tears of joy). We would not have been able to find this home without her knowledge and experience. We are truly thankful to have had Casey guide us through this process. ”

Casey Charles
This was such a rewarding process! I'm so glad to call you a friend and for you and your family to be in the perfect home!

Burgoyne Road

Surveyed 3 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Casey was absolutely fanstastic to work with every step of the way! She is an expert in both our purchasing and selling neighborhoods and she was truly immersed in all of the highs and lows right along with us and gave excellent advice throughout the entire process. I would absolutely recommend all of my friends and neighbors. ”

Casey Charles
It was so great to work with you through it all!

Russett Drive

Surveyed 3 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Casey was the absolute best. Was extremely thorough and could tell she was really fighting for our best interests. We actually had some hiccups at the tail end of the deal that were completely our fault and she stepped up to make sure everything was good and the sale went through without a hitch!”

Del Monte Drive

Surveyed 3 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

Briar Rose Drive

Surveyed 3 years ago
Represented the Seller
5/5
Start FullStart FullStart FullStart FullStart Full
Competency
5/5
Knowledge
5/5
Communication
5/5
Experience
5/5

“Casey is of the very best in Houston. My selling and buying experience was seamless. She and her team were incredibly attentive and patient as I was new to the entire process. I anticipated stress during the sale and ended up with a pleasant, positive experience all around...not to mention, an offer in the first few days on the market! My allegiance will forever be to Casey and the Del Monte Realty team.”

Overall Rating
4.98/5
Rate based on 42 completed surveys.
Start FullStart FullStart FullStart FullStar Half-Quarter
5 / 5
Start FullStart FullStart FullStart FullStart Full
Competency
4.93 / 5
Start FullStart FullStart FullStart FullStar Half-Quarter
Market Knowledge
5 / 5
Start FullStart FullStart FullStart FullStart Full
Communication
5 / 5
Start FullStart FullStart FullStart FullStart Full
Experience